ParagonCA “Never Again” Guarantee: Full Terms & Conditions.

1. Scope of Coverage

The “Never Again” Guarantee (the “Guarantee”) applies exclusively to the specific “Work area” defined in the Project Scope of Work. ParagonCA warrants that the materials and Craftsmanship utilized in the repair/restoration will prevent the recurrence of the specific failure (e.g., water intrusion, structural failure) identified during the initial forensic inspection for a period of five (5) years from the date of final payment.

1. The Paragon Commitment

In the event of a verified failure of the warrantied work, ParagonCA agrees to:

• Rapid Response: Mobilize a technician to inspect the failure withing 48 business hours of formal claim.
• Total Remediation: Correct the failure of craftsmanship or materials at zero cost tot eh homeowner.
• Finish Restoration: Repair or replace secondary finishes (drywall, paint, flooring, or trim) that were directly damaged by the failure of the ParagonCA warrantied system.

 

1. Explicit Exclusions

To maintain the integrity of this Guarantee, the following are strictly excluded from coverage:

• New External Sources: Any damage caused by water intrusion or structural failure originating outside the specific Work Area (e.g., a roof leak dripping into a repaired bathroom wall, a burst pipe in an adjacent room, or window flashing failure above the work zone).
• Acts of God & External Forces: Damage caused by earthquakes, floods (natural disasters) fire, lightning, or significant “house settling” and ground movement that exceeds standard engineering tolerances
• Third-Party Intervention: The Guarantee is rendered void immediately if any person other than a ParagonCA authorized representative alters, cuts into, repairs, or modifies the warrantied Work Area (including plumbers, handymen, or the homeowner).
• Abuse and Neglect: Damage caused by physical impact (dropping heave objects on tile), use of corrosive industrial cleaning chemicals not approved for the finish, or failure to maintain internal home humidity at healthy levels (leading to surface mold unrelated to a leak).
• Standard Wear and Tear: Maintenance items such as silicone caulking, grout sealing (after 1 year), and lightbulb replacements are considered standard homeowner maintenance and are not covered under the structural/waterproofing Guarantee.

4.Homeowner Responsibilities
For the Guarantee to remain in effect, the Homeowner must:

1. Notification: Notify ParagonCA within 72 hours of discovering a suspected recurrence. Failure to report a known leak that leads to extensive rot or mold may limit the “Finish Restoration” portion of the Guarantee.
2. Access: Provide reasonable access to the property for inspection and repair during standard business hours.

 

1. Transferability

This Guarantee is a “Property-Locked” warranty. If the home is sold, the remaining term of the Guarantee transfers to the new owner, provided they are given the original Certificate fo Repair. This transfer happens automatically and requires no fee, positioning the repair as a permanent asset to the home’s value.

1. Limitations

This Guarantee is in lieu of all other warranties, expressed or implied. ParagonCA’s total liability is limited to the repair of the specific work area and the restoration of immediately adjacent finishes as described in section 2. It does not cover “loss of use,” temporary housing, or emotional distress.